20 way to reduce churn and retain more customers

Our billing experts have produced this exclusive guide for you to help you reduce your intentional churn and retain more customers – key to the growth of your subscription business. Inside, you’ll find insider tips, statistics and information that you need to help grow your subscription business.

We’ll also show you how features within Billsby can help you implement these techniques quickly and easily, so that you can grow your business and get a head start on your competitors.

Download free eBook

If you want to get started implementing these techniques for yourself, you could start with a $50,000 free trial of Billsby. We won’t charge you our standard 0.8% fee until you’ve made $50,000 on us.

Start your $50,000 free trial

More tools to help you manage your churn

Our free customer growth calculator spreadsheet helps you predict the future of your subscription business by showing you the impact of churn up to five years in the future.

Calculate your customer growth with our free calculator

Our top tips on ways to reduce churn

In the free eBook, you’ll learn twenty ways to reduce intentional churn.
Here are six of our favourite churn reduction tips, including some ways to reduce involuntary churn, too.

Have a retention journey

When customers try to cancel, understand why they’re leaving and see what you can do to help retain their business. Maybe they just need help understanding your product, or are actually looking for a discount?

Understand who your customers are

Segment your customers by how valuable they are to your business so you can keep track of your highest value customers and ensure they are retained.

Don’t lose track of payments

A good automatic dunning tool is a key part of your payments strategy – helping you to avoid losing customers to an expired credit card or a mistyped address.

Upsell your existing base

Create new products and plans that offer differentiated features – and use a tool to track which features customers can access so you can upsell customers, increasing revenue without going after new people.

Have great customer service

When something goes wrong, make sure you’re there to help. Integrate your subscription billing service with your customer service tools to help your agents provide the best possible support.

Re-engage around every corner

Take advantage of the emails you send customers to re-engage them around new features, the advantages of your product and how you can help. Remind them why the signed up in the first place.

Billsby is the subscription management software that can help you reduce your churn

With powerful churn reduction features built in, Billsby can help you reduce your churn and improve your customer growth. Whether you’re just starting out your SaaS business, or you’re looking to switch from a competing solution, you can get started by making $50,000 on us.

Try Billsby for free with our $50k free trial

Compare Billsby to

Chargebee     Chargify     Fusebill     MoonClerk     Rebilly     Recurly     Stripe Billing     Zoho Subscriptions     Zuora

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